This page is for all the news and announcements from the City of St. John's related to precautionary measures undertaken to mitigate the spread of the COVID-19 virus.

Please note that as of August 24, 2020, non-medical masks must be worn inside any public facility, including municipal buildings.

Remaining closed to public access: 

  • The Welcome Centre, 348 Water Street, is closed. Contact us: Business 576-8107 or; Visitors 576-8106 or 1-844-570-2009 or
  • The City Archives, 15 Terra Nova Road, is closed
  • The Animal Care & Adoption Centre is closed; for emergenices contact Access St. John's at 311, 754-CITY (2489) or

Contact Us
In-person service at the Access St. John’s Citizen Service Centre, on the first floor of City Hall, is open from 8 a.m. to 4 p.m. weekdays.

Residents can continue to contact the City through Access St. John's in the following ways:

  • Report problems via our free app 311 St. John's
  • Submit a service request online
  • Email
  • Call 311 or 754-CITY (2489)
  • Anything that can be emailed should be sent to instead of faxed, due to the fact that many staff are working remotely. 
  • Most payments by debit or credit card can be made by calling Access St. John's. Please do not fax or email credit card information.
  • Non-profit housing clients may call 576-8196 or email

Please note: 
You may be asked screening questions by City staff for in-person service: City staff will be provided with a list of standard screening questions they may ask residents before meeting with any members of the public or entering any private or commercial property; these measures are being taken to protect both staff and the general public and to ensure the continuity of services during the COVID-19 pandemic.

Businesses and Developers
The City has developed a new resource page for business-owners or those looking for infomration on business in St. John's. The page includes a business resource and information hub with links to resources for businesses during the global pandemic.

Council Update

  • NEW Due to special measures of the Department of Health announced on February 8, 2021 Council will meet virtually for the next two weeks. Tune in to the regular Council meeting at 3:30 p.m. on Feb. 9 and 3 p.m. on Feb. 15.
  • Council Chambers remain closed to the public and media until further notice, and meetings continue to be broadcast live and archived on the City’s website at

Garbage and Recycling

  • Regularly scheduled garbage collection is not impacted by COVID-19.
  • For hours of operation, visit

Humane Services 

  • The City of St. John’s Humane Services has resumed its low cost cat neuter program and begin offering contactless animal adoptions. For details, go here.
  • ​The shelter remains closed to the public. During this time our services are suspended for the low cost spay program and euthanasia service.
  • We are responding to stray medical emergencies and animal control issues. If you have an emergency or animal control concern, contact Access St. John's by calling 311 or 754-2489 (CITY) or email
  • Report lost and found animals by email at

Municipal Parks

  • The Loop at Bannerman Park opened for skating at 10 a.m. on Friday, Dec. 18, 2020 and remains open for the 2020-21 season daily from 10 a.m. to 10 p.m. when conditions are favourable. Due to the COVID-19 pandemic new safety requirements are in effect this season – learn more.
  • Picnic areas at City Parks are open to the public.
  • Skate parks and hard surface courts open 
  • Please bring and use hand sanitizer as City playgrounds and maintain social distaincing.
  • The duck pond at Bowring Park is open.
  • Gatherings are permitted according to the current provincial Alert Level; please check the provincial site for guidelines.
  • Garbage receptacles are installed and serviced in parks.
  • Dog Parks are open. Dogs are not permitted in City outdoor sporting facilities (ie. ball fields) but are permitted to be walked on-leash in parks and open spaces. Please pick up after your pet. 
  • Outdoor washrooms will be open and serviced twice per day; before noon and mid – afternoon; the hours of operation for washrooms will be posted at each facility.
  • Community gardens are permitted to operate, with restrictions posted at the site.
  • Outdoor activities, including walking, hiking and riding are encouraged as long as physical distancing can be maintained and you are not required to self-isolate for any reason. Residents are asked to please stay within their ‘bubble’ and to practice physical distancing while enjoying the City’s municipal parks. One directional travel signs will be posted on trails that do not allow for 2m separation for two way directional walking/riding.

For a full list of parks operated by the City of St. John’s, please visit the City’s parks page.

Permits - Residential and Commercial

The City of St. John’s is waiving all new residential and commercial permit fees for the following construction projects:
  • Patios and decks
  • Fences
  • Accessory buildings (such as sheds)
  • General Repairs
Residents will still be required to make a permit application for decks, fences, accessory buildings and general repairs and must comply with all applicable regulations and bylaws, however the minimum fee of $50 for these permits and the additional $9 fee per $1000 in construction value is waived for the 2020 construction season.

For more on the permit process, please visit our permits webpage


NEW Please note, in accordance with the special measures ordered by Public Health on February 8, 2021, the following Recreation programs and services are cancelled for the next two weeks, effective immediately:

  • All programs for children, youth, and families
  • All adult and seniors programs
  • All water and dryland fitness programs
  • Group swimming lessons and public swims
  • All aquatics leadership courses
  • All sport group gymnasium rentals
  • Racquet court rentals 

The following programs will go ahead:

  • After School and Pre-School programs
  • Private swimming lessons and Lane swims at both the H.G.R. Mews Centre and Paul Reynolds Community Centres
  • Indoor walking programs will go ahead with limited numbers and social distancing maintained
  • Non-sport group rentals
  • Sit and Knit will be offered virtually
  • Pippy Park Outdoor Winter Activity Centre will remain open (weather dependent) 

Tax Payments

  • Residents who are in currently in receipt of the 2020 Senior Citizen Tax Reduction that the discount will be automatically extended for tax year 2021. Seniors who wish to avail of this tax reduction program can visit this page for details or may call 576-8251 for eligibility requirements.
  • Effective immediately, the City will not be charging interest on commercial and residential property taxes or water meter tax up to and including December 31, 2020.
  • In order to keep taxpayers informed, bills will still be issued and sent, however taxpayers will automatically not be charged interest on late payments.
  • This relief does not apply to Robin Hood Bay tipping fees, however the scheduled tipping fee increase from $67.60 to $75 has been delayed from August 1, 2020 to January 1, 2021.
  • Property owners have their tax and mortgage payments combined by their bank need to contact your bank to discuss options regarding tax relief.
  • If you have questions or concerns about this tax relief announcement, please call 576-8251 to speak with a staff person.
  • Tax payments can be made online or through bank deduction. See below for details on how you can make preauthorized payments through your bank for City of St. John’s taxes. Your account number is on your municipal tax bill. Omit the first two zeros when prompted for your account number.
Name of Bank Name to search
Bank of Montreal ST. JOHN'S, TAXES
Simplii Financial ST. JOHN'S TAXES
Royal Bank of Canada NFLD
TD Canada Trust ST. JOHN'S TAXES (include first 2 zeros of account number)

All City Messages

NEW: Update on City Services for February 9
Recreation Facilities Closed Tuesday Morning Feb. 9
The Loop is Open with COVID Requirements
 Senior Citizen Tax Reduction Automatically Extended
Update on City Services Sept. 28
Access Centre to Reopen September 8
Residential Parking Permit Renewal Extended
Modified Learn to Swim Program
Recreation Update July 21
Update on City Services July 10
Update on Commercial Operations at Robin Hood Bay
Council Extends Interest Relief and Expedites Application Process for Outdoor Spaces
Update on City Services July 3
Sewer Backup Service Re-instated
Outdoor Pools Open July 2
Update on Service June 25
Update on Service June 18
Transportation Changes to Support Social Distancing
Book an Appointment for Bulk & Metal Collection
Alert Level 3 Impact to City Services
Restrictions Easing in Municipal Parks; Tennis Courts to Open May 29
Waste Announcements: RDO & Curbside Recycling & Yard Waste
Bulk Garbage Accepted as of May 19
City Officials Concerned About Behaviour in Parks
Humane Services to Offer Low Cost Cat Neuter and Contactless Adoptions
Municipal Parks to Reopen May 11
RDO to Open for Bagged Household Garbage May 11
Planning Underway to Repoen RDO and Parks
Fast Facts on Litter Collection
Yard Waste Pick-Up Postponed for May
Recycling to Resume Monthly; St. George's Day Notices
Fast Facts on Laptop Purchases
Council Considers Street Network Changes
City Seeking Feedback on Public Engagement
Private Sewer Lateral Service Discontinued
Thank-You Virtual Event for Essential Workers
COVID-19 Update for March 25, 2020
COVID-19 Update for March 24, 2020
Tax Relief for Commerical and Residential Property Owners
City Council Meeting Postponed
COVID-19 Update for March 21, 2020
COVID-19 Update for March 19, 2020
COVID-19 Update for March 17, 2020
Factility Closures Due to COVID-19
City Monitoring COVID-19 Situation

Other helpful links:
Self-isolation information from the provincial government.
Provincial COVID-19 website
Travel advisories in Canada are posted here.
Information on COVID-19 from the Public Health Agency of Canada.